Frequently asked questions.
Straight answers on shipping, ingredients, storage, and our investor reference.
Do you ship across the United States?
Yes. We ship the lower 48 states from our Missouri fulfillment location. Alaska and Hawaii orders are available on select shelf-stable items—email us before ordering so we can confirm rates.
Who is THE CHEF'S TABLE LTD?
THE CHEF'S TABLE LTD is the investor behind ELITAS PRODUCTS. Their support helps us grow the brand and keep quality consistent for home cooks across the United States.
How should I store sauces and broths?
Keep unopened jars and cartons in a cool pantry away from direct sunlight. Refrigerate after opening and use within the window printed on the label—typically 5–10 days for sauces and broths.
Are your products suitable for common US dietary needs?
Many items are vegetarian; some are gluten-free. Every label lists major allergens recognized in the US (milk, eggs, fish, shellfish, tree nuts, peanuts, wheat, soy, sesame). When in doubt, contact us with the SKU name before cooking.
How do I place a larger order?
For multi-case or catering pantry orders, email info@elitasproducts.online with your city, estimated volume, and preferred products.
What is your return policy?
If an unopened item arrives damaged or spoiled, contact us within 7 days with your order number and a photo. We’ll replace it or refund the product price. Opened food items can’t be returned for food-safety reasons unless there’s a quality defect we confirm.
How long do meal kits stay fresh?
Tuesday Night Kits ship with a use-by date on the outer sleeve. Refrigerate immediately on arrival and cook within the printed window—usually 3–4 days. Kits are not intended for long-term freezing unless the card says otherwise.
Still need help?
Email info@elitasproducts.online during weekday business hours (CT) or use our contact form. We’re happy to help.